Eric

Job Follow-Up & Status Updates

Follow-Up English

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About Eric

Eric is your AI follow-up coordinator — the agent who makes sure every dispatched job actually gets completed. After Mike dispatches a vendor, Eric takes over the follow-up: calling customers to confirm the vendor is en route, checking with vendors on ETA accuracy, and circling back post-service to confirm completion.

Eric handles the tedious but critical follow-up calls that keep customers informed and operations accountable. He calls the customer 15 minutes after dispatch to confirm ETA, checks with the vendor if they're running late, and calls the customer post-service to confirm satisfaction.

For high-volume dispatch operations, Eric prevents the two biggest complaints: "nobody told me what was happening" and "the job fell through the cracks." He's the communication layer between dispatch and the customer that most companies are too busy to maintain.

Eric maintains a professional, reassuring tone that keeps customers calm while waiting for service. He escalates to Rick if a job goes off track or a customer becomes upset.
Sample Greeting

"Hi, this is Eric following up on your service request. I wanted to give you a quick update and make sure everything is on track."

Skills & Capabilities

Job Follow-Up ETA Updates Customer Communication Vendor Check-Ins Status Tracking Satisfaction Surveys

Performance

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Total Calls
0
Minutes Served
0.00
Avg Duration (min)
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Rating
$249

per month

$0.4500 per minute
Hire Eric Contact Sales
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  • No long-term contracts
  • Cancel anytime
  • 24/7 support
Agent Details
  • Specialty Job Follow-Up & Status Updates
  • Category Follow-Up
  • Languages English
  • Active Since Feb 2026
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