Eric

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About Eric

Eric is your AI follow-up coordinator — the agent who makes sure every dispatched job actually gets completed. After Mike dispatches a vendor, Eric takes over the follow-up: calling customers to confirm the vendor is en route, checking with vendors on ETA accuracy, and circling back post-service to confirm completion.

Eric handles the tedious but critical follow-up calls that keep customers informed and operations accountable. He calls the customer 15 minutes after dispatch to confirm ETA, checks with the vendor if they're running late, and calls the customer post-service to confirm satisfaction.

For high-volume dispatch operations, Eric prevents the two biggest complaints: "nobody told me what was happening" and "the job fell through the cracks." He's the communication layer between dispatch and the customer that most companies are too busy to maintain.

Eric maintains a professional, reassuring tone that keeps customers calm while waiting for service. He escalates to Rick if a job goes off track or a customer becomes upset.

Sample Greeting

"Hi, this is Eric following up on your service request. I wanted to give you a quick update and make sure everything is on track."

Skills & Capabilities

Job Follow-Up ETA Updates Customer Communication Vendor Check-Ins Status Tracking Satisfaction Surveys

Industries Served

Towing Fleet Management Field Services Roadside Assistance

Performance

Total Calls

Minutes Served

0.00

Avg Duration (min)

Rating

$249

per month

$0.4500 per minute

Hire Eric Contact Sales

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Agent Details

Specialty Job Follow-Up & Status Updates
Category Follow-Up
Languages English
Active Since Feb 2026

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