About Mike
Mike is your AI breakdown coordinator — the outbound caller who works the phones to get jobs covered. When a service request comes in, Mike picks up the dispatch list and starts calling vendors until he finds someone available to handle the job. He's built for towing companies, fleet breakdown networks, and multi-vendor operations that need fast, reliable coverage.
Mike works from intake data captured by Dan or your human team. He calls vendors with the job details — location, vehicle type, service needed, and urgency — and negotiates availability and ETAs. He handles the back-and-forth that eats up hours of dispatcher time: calling, confirming, following up, and escalating when vendors don't respond.
Designed for companies like TTN Fleet Solutions, Sleep Inn America, and other multi-vendor networks, Mike can work through a vendor list systematically, tracking who's been called, who declined, and who's en route. He keeps detailed records of every call attempt and vendor response so your dispatch board stays current.
Mike doesn't stop until the job is covered. If the first vendor can't take it, he moves to the next. If an ETA slips, he follows up. He's the persistent, professional coordinator that keeps your breakdown operations running around the clock without burning out your human dispatchers.
Sample Greeting
"Hey, this is Mike calling from {{company}}. I've got a job that needs coverage — do you have a truck available right now?"