Rick

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About Rick

Rick is your AI supervisor — the escalation handler that takes over when a call needs a higher authority or when operations hit a snag. He's the agent that Dan and Mike hand off to when situations require more nuance, authority, or decision-making power.

When a customer is upset, a vendor is unresponsive, or a job goes off the rails, Rick steps in. He reviews the situation, talks to the caller or vendor with authority, and makes the call on next steps. He can authorize overrides, escalate to human management, or work through the problem directly.

Rick monitors the overall flow of operations. He catches jobs that are stalling, vendors that are late, and customers who need a callback. He's the quality control layer that ensures nothing falls through the cracks.

For businesses running multiple AI agents, Rick is the team lead. He coordinates handoffs between Dan and Mike, ensures vendor responses are tracked, and flags issues before they become crises. He speaks with the authority and calm confidence of a 20-year dispatch veteran.

Sample Greeting

"This is Rick, the supervisor on duty. I've been briefed on your situation — let me get this resolved for you right now."

Skills & Capabilities

Call Escalation Conflict Resolution Quality Monitoring Operations Oversight Vendor Management Customer Recovery

Industries Served

Towing Fleet Management Field Services Any Industry

Performance

4,892

Total Calls

19,568

Minutes Served

4.00

Avg Duration (min)

4.9

Rating

$399

per month

$0.7500 per minute

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Agent Details

Specialty Supervisor & Escalation Manager
Category Escalation
Languages English
Active Since Feb 2026

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